Warranty & Repairs
Proud to be handmade
We have full confidence in our workmanship and offer a guarantee against your SQIINS product for up to 1 year from date of delivery.
In the event that a product fails (excluding normal wear and tear and that you’ve treated your SQIINS in accordance with our care guidelines), you can return it to us for repair at our expense. Once we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. In the event your product is unrepairable, a replacement will be sent.
Please be aware that you will be responsible for postage costs and that our turnaround times for product repairs can be up to 3 weeks.
Please contact firstname.lastname@example.org for more information.